Basic domain management using the Customer Portal

Viewing domain information #

To view basic information about your domain, such as payment and registration dates, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:Customer Portal - My domains
  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:

    Customer Portal - Domains - View sidebar

  4. Information about your domain appears. The Manage sidebar lists management actions you can do for the domain:

    Customer Portal - Domains - Information page

Changing the name servers for a domain #

To change the name servers for a domain, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:Customer Portal - My domains
  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:

    Customer Portal - Domains - View sidebar

  4. Click the wrench icon to the right of the domain’s status. Click Manage Nameservers.

    Manage Nameservers

  5. To use the default name servers, click Use default nameservers.
    To manage DNS settings using the Heaven Hoster Customer Portal, you must use the default name servers.
  6. To use custom name servers, click Use custom nameservers, and then type the name server names in the text boxes.
    If you use custom name servers, you cannot manage DNS settings using the Heaven Hoster Customer portal.
  7. Click Change Nameservers.
    DNS changes can take up to 24 hours to fully propagate.

Setting the registrar lock for a domain #

For security reasons, you should keep your domain locked to prevent unauthorized transfers. To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:Customer Portal - My domains
  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:

    Customer Portal - Domains - View sidebar

  4. In the Manage sidebar, click Registrar Lock.
  5. The current registrar lock status appears:
    • If the lock is disabled, click Enable Registrar Lock to enable it.
    • Although it is not recommended, you can disable the lock. To do this, click Disable Registrar Lock.
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