E-mail messages do not forward to Gmail accounts

Table of Contents

Problem #

You set up an e-mail forwarder in cPanel that forwards messages from an e-mail account to Gmail. However, Gmail blocks the message or puts it in the spam folder.



Resolution #

If you experience problems with forwarded messages not reaching Gmail, you can configure a Gmail account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead, you access messages in the other account using your Gmail inbox.

To set up this configuration, follow these steps:

  1. Disable any e-mail forwarders you have set up that forward messages from the Heaven Hoster account to the Gmail account.
  2. Log in to the Gmail account.
  3. Click the Gmail settings icon (Gmail settings icon), and then click Settings.
  4. Click Accounts.
  5. In the Check mail from other accounts row, click Add a mail account.
  6. In the Email address text box, type the e-mail address that you want to access from Gmail, and then click Next.
  7. In the Username text box, type the full e-mail address of the Heaven Hoster account (for example, user@example.com).
  8. In the Password text box, type the password for the Heaven Hoster account.
  9. In the POP Server text box, type your Heaven Hoster server name.
  10. In the Port list box, select 995.
  11. If you want to keep copies of messages on the Heaven Hoster server, select the Leave a copy of retrieved message on the server check box.
    If you do not select this option, Gmail will download messages and automatically remove them from the Heaven Hoster account.
  12. Select the Always use a secure connection (SSL) when retrieving mail check box.
  13. If you want to apply a label to messages, select the Label incoming messages check box and select a label.
  14. If you want to automatically archive new messages, select the Archive incoming messages (Skip the Inbox) check box.
  15. Click Add Account. You should receive a Your mail account has been added message. If you do not receive this message, verify the information you provided in steps 6 to 10, and then try again.
  16. Click No, and then click Finish.