How to apply a credit to your account

Applying a credit to a new purchase #

To apply a credit to a new purchase, follow these steps:

  1. Place the order for the product or service that you want on the Heaven Hoster Customer Portal at https://heavenhoster.com/app
  2. When the Payment Method list box appears, select Credit card or Bank transfer
    You must choose one of these payment methods to ensure the credit is applied correctly, even if you intend to pay the remainder of the balance using another payment method.
  3. When the invoice appears, click Back to Client Area.
  4. In the client area under Due Invoices, the invoice should show the credit amount applied.
  5. If there is a balance remaining on the invoice, click Pay All to pay the remainder of the balance for the invoice.
    You cannot apply a credit to an invoice after it is generated.

Applying a credit to an existing invoice #

You do not need to follow any special steps to apply a credit to an existing invoice. Any credit on your account will be automatically applied to the next invoice you pay.

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