You can cancel a product or service associated with your account at any time. Before you submit a cancellation request, please review our billing policy.
To cancel a product or service, follow these steps:
Heaven Hoster does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save before cancellation.
Also, if you cancel a hosting account that uses Heaven Hoster for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).
We value you as a customer!
If you are considering cancellation because of technical issues, we highly recommend that you open a ticket with the Heaven Hoster Guru Crew before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.
If you are dissatisfied with any non-technical aspects of our services, we recommend that you contact Sales before you submit a cancellation request. We will do our best to address your concerns.
Office 154 182-184 High Street North, East Ham
+44 7537 107 846
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