How to configure custom name servers

If you have a reseller, VPS, or Dedicated Server account, you can set up and use custom nameservers. For example, if your domain were example.com, you could use custom nameservers named ns1.example.com and ns2.example.com.

Configuring custom nameservers is a two-step process. First, you must add A records for the custom nameservers (or verify that you already have functioning A records for the nameservers). Second, you must register the custom nameservers with the domain’s registrar. Additionally, resellers must also submit a support ticket after completing the configuration steps so support can add the new custom nameservers to the Heaven Hoster DNS cluster.

Adding A records for the custom nameservers #

If you have a reseller hosting account, the first step for configuring custom nameservers is to create DNS A records for the hosts.

To create the custom nameserver A records for a reseller account, follow these steps:

  1. Log in to WebHost Manager.
  2. From the WebHost Manager home screen, click DNS Functions, and then click Edit DNS Zone.
  3. Select the primary domain for your account, and then click Edit. The DNS zone information for the domain appears.
  4. Scroll down the page to the Add New Entries Below this Line section.
  5. In the first text box, type ns1. Leave the value 14400 in the second text box.
  6. In the list box, select A.
  7. In the IP or Hostname text box that appears, type the server IP 
  8. In the second text box, type ns2. Leave the value 14400 in the second text box.
  9. In the list box, select A.
  10. In the IP or Hostname text box that appears, type the server IP 
  11. Scroll to the end of the page, and then click Save. You are now ready to register the nameservers.

Registering the custom name servers #

After you have verified that your domain has the correct A records configured, you can register the name servers. The procedure to do this depends on where you registered the domain.

Domains registered with Heaven Hoster #

If you registered your domain with Heaven Hoster, follow these steps to register the custom name servers:

  1. Log in to the Customer Portal.
  2. On the menu bar, click Domains, and then click click MY DOMAINS:Customer Portal - Domains - My Domains
  3. Locate the domain that will use custom name servers, click the down arrow, and then click Manage Nameservers:

    Customer Portal - Domains - Manage Nameservers

  4. In the Manage sidebar, click Private Nameservers.
  5. If you are registering a name server for the first time, under Register a NameServer Name, type the name of the first name server in the Nameserver text box. This is normally ns1. Typically, name servers use names like ns1.example.com and ns2.example.com, where example.com represents your domain name.

    Customer Portal - Domains - Register nameserver

  6. Type the IP address associated with the name server. For Heaven Hoster VPS plans, you can find this information in the Heaven Hoster Customer Portal at https://heavenhoster.com/app
  7. Click Save Changes.
  8. Repeat steps 5 to 7 for the second name server. Typically, the second name server is named ns2.
Domains registered with a third-party provider #

The exact steps for registering custom name servers depend on the third-party provider that you are using.

However, generally you can do this by logging in to the registrar’s web interface and looking for an option similar to “Register custom nameservers” or “Register hostname”. If you cannot find where to do this, contact the registrar’s technical support.

For example, for information about how to set up custom name servers for domains registered with GoDaddy, please visit https://www.godaddy.com/help/add-my-own-host-names-as-nameservers-12320.

Activating the custom name servers with Heaven Hoster (reseller only) #

After you register the name servers with the third-party provider, go to the Heaven Hoster Customer Portal at https://heavenhoster.com/app to open a ticket. Please let us know the names of the newly configured custom nameservers so we can add them to the Heaven Hoster DNS cluster.

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