How to get started with Shared Hosting

Customer Portal #

After you purchase a shared hosting package from Heaven Hoster, you receive a Welcome e-mail message that provides information about how to access your account on the Heaven Hoster Customer Portal. The Customer Portal enables you to view your account’s product information, including:

  • Domain name and IP address.
  • cPanel URLs and login information.
  • FTP server and login information.
  • E-mail server and login information.
  • DNS name server information.
  • SSH account information.

Configuring name server settings #

For your web site to work correctly, you must configure your domain name (for example, to use Heaven Hoster’s name servers.

Managing your web site with cPanel #

cPanel is Heaven Hoster’s preferred management interface, and you can use it to control all aspects of your web site. For more information about how to use cPanel to manage your web site, please see these articles.

Accessing your account #

You can access your account in a number of ways: SSH (Secure Shell), FTP (File Transfer Protocol), and more.

Setting up e-mail #

E-mail is an important part of running a web site, and cPanel makes it easy to set up and manage accounts.

Publishing your web site #

To publish web site files and make them publicly viewable, upload them to your account’s public_html directory. You can update your web site files whenever you want. However, please note that any files you upload that are not in the public_html directory (or in a subdirectory beneath public_html) are not publicly viewable.

If you already have a web site with another hosting provider and are moving it to Heaven Hoster, you may want to migrate your web site data to your new account.

Securing your web site #

Security is an important part of maintaining a web site.

We’re here to help! #

If you get stuck on something, or just have a question about how something works, we’re here for you. You can always open a support ticket on  Heaven Hoster Customer Portal at