How to manage and pay invoices on the Customer Portal

Managing invoices #

To manage your invoices, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Billing and then click MY INVOICES:Customer Portal - Billing - My invoices

    A list of invoices appears:

    • To sort the list of invoices, click a column heading. For example, to sort your invoices by due date, click the Due Date heading.
      You can filter the list of invoices to only display paid, unpaid, cancelled, or refunded invoices. To do this, in the Status sidebar, click the invoice status you want to view.
  3. To view the details for an invoice, click it.
    • To print a copy of the invoice, at the bottom of the page, click Print.
    • To download a copy of the invoice in PDF format, at the bottom of the page, click Download.

Paying an invoice #

There are multiple ways you can pay outstanding invoices in the Customer Portal:

  • To pay a specific invoice, follow the procedure above to view an invoice. You can specify the payment method and pay directly from the invoice statement.
  • To pay all outstanding invoices at once, click Billing on the menu bar, and then click MASS PAYMENT:Customer Portal - Billing - Mass payment

    In the Payment Method list box, select the payment method, and then click Make Payment.

Payment methods #

Heaven Hoster accepts several payment methods:

  • Credit Card by Stripe
  • Bank transfer
  • Credit card (Visa, MasterCard, American Express, and Discover)

    After we receive your payment, we will send you a confirmation message by e-mail.

  • To pay by wire transfer, select Bank Transfer as the payment method when you place your order. We will send you an invoice with our bank information. Please note that your purchase is not activated until we receive the transfer. This process can take up to 10 days.
  • We do not accept Bitcoin payments at this time.

Cancelling a line item in an invoice #

If you receive an invoice with a line item that you do not want to renew, you can cancel it. To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. To cancel a hosting-related item:
    • On the menu bar, click Services and then click MY SERVICES:Customer Portal - Services - My services
    • Click the product or service you want to cancel.
    • Under Actions, click Request Cancellation.
    • In the text box, type a brief reason why you want to cancel the product or service.
    • In the Cancellation Type list box, select whether you want the cancellation to be immediate, or occur at the end of the billing period.
    • Click Request Cancellation.
  3. To cancel a domain-related item:
    • On the menu bar, click Domains and then click MY DOMAINS:Customer Portal - Domains - My domains
    • Click the item you want to cancel.
    • In the Manage sidebar, click Auto Renew.
    • Click Disable Auto Renew.
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