How to migrate e-mail from another host to Heaven Hoster

E-mail migration for cPanel accounts #

If your account with your previous hosting provider included cPanel, and your Heaven Hoster account is empty, Heaven Hoster can migrate the entire cPanel account, including all of your e-mail accounts.

For detailed information about how to start the cPanel migration process using the Heaven Hoster Customer Portal, please see this article.

Manual e-mail migration for non-cPanel accounts #

If your account with your previous hosting provider did not include cPanel, the e-mail data must be migrated manually.

Most migrations for Windows Hosting accounts must be done manually.

 

Before you do this, you must first manually create e-mail accounts on the Heaven Hoster server that correspond to the accounts you want to migrate. To do this, follow these steps:

  1. Log in to cPanel.
  2. In the EMAIL section of the cPanel home screen, click Email Accounts.
  3. Create a new account for each e-mail address that you want to migrate.

After you have created the e-mail accounts on your Heaven Hoster account, you are ready to migrate the actual e-mail data.

 

The e-mail account on the previous hosting provider’s server must support IMAP.

The following procedure demonstrates how to use the Mozilla Thunderbird client application to migrate e-mail data from one account to another. The general concepts in this procedure apply to other e-mail clients as well, such as Outlook and Mac Mail, though the exact steps will vary based on the user interface.

To migrate e-mail data from one account to another account using Thunderbird, follow these steps:

  1. Start Mozilla Thunderbird.
  2. If you have not already done so, set up a Thunderbird account that accesses the e-mail account on the old (source) server.
    When you configure the account, make sure you use the server hostname for the incoming and outgoing mail servers, instead of your own domain name. This ensures that Thunderbird connects to the correct server. If you do not know the server name for your account at the previous hosting provider, you must contact them for this information.
  3. Set up a Thunderbird account that accesses the e-mail account on the new (destination) Heaven Hoster server.
    When you configure the account, make sure you use the Heaven Hoster server hostname (for example, nj1.awesome-server.com) for the incoming and outgoing mail servers, instead of your own domain name. This ensures that Thunderbird connects to the correct server.
  4. Click Inbox for the old (source) account with the previous hosting provider.
  5. On the Edit menu, click Select, and then click All. Thunderbird selects all of the messages in the inbox.
  6. On the Message menu, click Copy To, select the new Heaven Hoster (destination) e-mail account, and then click Inbox. Thunderbird copies the messages and displays progress information in the status bar.
    The length of time required to copy the messages varies based on how many messages are in the inbox.
  7. Click Inbox for the new Heaven Hoster (destination) e-mail account. You should see all of the inbox messages from the old account.
    To migrate messages that are in other folders, create the folder on the Heaven Hoster (destination) account. Then copy the messages from the old account to the new account, following the same steps you did for the inbox messages.
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