How to suspend and unsuspend WHM accounts

Suspending an account #

When you suspend an account, its web site is no longer visible on the Internet. Instead, visitors to the web site see the suspended account page. Customers who have suspended accounts cannot access their account using FTP, SSH, or cPanel.

To suspend an account, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing suspension, and then click Manage Account Suspension when it becomes visible:WebHost Manager - Manage Account Suspension
  2. To provide a reason for the suspension, type it in the Reason (if suspending) text box.
  3. Select the account you want to suspend, and then click Suspend.

Unsuspending an account #

When a customer resolves the issue or issues that led to account suspension, you can unsuspend the account. To do this, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing suspension, and then click Manage Account Suspension when it becomes visible:WebHost Manager - Manage Account Suspension
  2. Select the account you want to unsuspend, and then click Unsuspend.
    Accounts that are currently suspended are highlighted in red.

Viewing a list of suspended accounts #

To view a list of all suspended accounts, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing suspend, and then click List Suspended Accounts when it becomes visible:WebHost Manager - List Suspended Accounts

Customizing the suspended account page #

You can customize the page that visitors see when they go to a suspended account’s web site. To do this, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing template, and then click Web Template Editor when it becomes visible:WebHost Manager - Web Template Editor
  2. On the Web Template Editor page, click the Account Suspended tab.
  3. Customize the suspended account page:
    • You can modify the HTML code directly. When you are done, click Save.
    • Alternatively, if you already have your own suspended account page, you can upload it. Click Browse, locate the file on your local computer, and then click Upload Template.
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