How to transfer a domain to Heaven Hoster

Transferring a domain #

If you already have a domain name registered with another web hosting company or domain registrar, you can transfer it to Heaven Hoster.  When you transfer a domain, its billing and administration also move to Heaven Hoster.

You cannot transfer a domain to Heaven Hoster if you do not own the domain. Also, Heaven Hoster cannot transfer some types of top-level domains (particularly international domains). However, even if we cannot transfer the domain, you can still use Heaven Hoster as your hosting provider. Instead of transferring the entire domain, you can update the domain’s name server settings to point to Heaven Hoster.
Ensuring a smooth transfer #

You can start the domain transfer process when you first sign up as an Heaven Hoster customer, or at a later time as an existing customer. In either case, to make sure the transfer process goes as smoothly as possible:

  • The domain must be unlocked. If you need assistance unlocking your domain, contact the domain’s current registrar.
  • The domain’s contact information must be current. A domain name record contains an Administrative Contact and a Technical Contact. Both of these contacts can be the same person, but at least one of them should be you. When a domain transfer request is initiated, the Administrative Contact and Technical Contact are notified by e-mail.
    Additionally, if your domain has WHOIS privacy protection enabled, you should temporarily disable it before the migration. Doing this helps ensure that you receive the domain transfer verification e-mail message.
  • You must obtain an EPP (Extensible Provisioning Protocol) code from the current registrar or hosting company. This code is an identifying number for the domain that indicates you are authorized to transfer it. In some cases, there may be a time delay between when the domain is initially registered and when it can be transferred.
    If you are unsure what your EPP code is, or how to find it, contact the domain’s current registrar. The EPP code may also be called an EPP key, an AuthInfo code, a transfer secret, or something similar.
  • If you have a reseller, VPS, or dedicated server account, you can use your own custom name servers, or Heaven Hoster’s name servers. Shared web hosting customers should use Heaven Hoster’s name servers.

When you initiate the domain transfer process, Heaven Hoster sends a domain transfer request to the domain’s Administrative and Technical contacts. The amount of time to complete the domain transfer depends in large part on how quickly these contacts approve the transfer request. If the Administrative or Technical contact approves the authorization promptly, the domain may be transferred in as little as 2 to 4 days.


Initiating the domain transfer #

To begin the domain transfer process, follow these steps:

  1. Log in to the Customer Portal.
  2. On the menu bar, click Domains, and then click TRANSFER DOMAINS TO US:
  3. In the text box, type the name of the domain that you want to transfer, and then click Transfer.
  4. Click Continue.
  5. On the Domains Configuration page, type the EPP code and select the options you want.
  6. Click Continue. The Review & Checkout page appears.
  7. Click Checkout. The Checkout page appears.
  8. Under Payment Details, select the payment method that you want to use.
  9. Select the I have read and agree to the Terms of Service check box.
  10. Click Complete Order.
What to do if a domain transfer is unsuccessful #

If a domain transfer is unsuccessful, you have two options:

  • You can have Heaven Hoster attempt to transfer the domain again. If you want to do this, please do not order another domain transfer through our web site. Instead, open a support ticket with the transfer request at
  • Alternatively, you can update the domain’s name server settings to point to Heaven Hoster’s name servers.  Heaven Hoster will refund your domain transfer payment.