To upgrade a shared or reseller hosting package, all you have to do is open a billing ticket on the Customer Portal at https://heavenhoster.com/app. Please note in the ticket the upgrade you would like, as well as the billing cycle (for example, monthly, semi-annually, etc.).
If you have a shared or reseller hosting package, and would like to upgrade to a VPS, you must order it as a new service. Submitting a billing ticket is not sufficient. After you have moved the data from your old account to the VPS, you can cancel the old plan.
To upgrade from a shared or reseller package to a VPS package, follow these steps:
We occasionally upgrade our package limits to remain in line with industry standards. If you are an existing customer, we can upgrade your account to the new limits. This is a manual upgrade, however, so we ask that you only request an upgrade if you are close to reaching a particular limit.
To upgrade your existing account limits, please open a support ticket on the Customer Portal at https://heavenhoster.com/app/
Office 154 182-184 High Street North, East Ham
+44 7537 107 846
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