Ordering process

Account activation #

Because of the large amount of fraudulent orders we receive, all orders go through a strict screening process. We try to activate all new accounts within 24 hours, but the turn-around time is usually much quicker—about 15 minutes if the order passes our fraud check. If you do not receive your Welcome e-mail after 24 hours, check your e-mail application’s Spam or bulk mail folder. If you still cannot find your Welcome e-mail, please submit a support ticket on the Heaven Hoster Customer Portal at https://heavenhoster.com/app

Please note that although account setup takes 24 hours or less, DNS propagation changes for your domain may take up to 48 hours to complete. For more information, please see this article.

Billing cycles #

You select a billing cycle when you order a hosting package. You can choose to be billed monthly, or you can pre-pay for a 6, 12, 24, or 36-month period. We offer significant discounts when you pre-pay for a package.

All pre-paid accounts are covered by our 14-day money-back guarantee for the full amount.

Anti-fraud measures #

During the checkout process, all orders are run through a fraud detection service that assists us in eliminating fraudulent transactions. Occasionally, this service flags a transaction as potentially fraudulent. If this occurs to you, we will ask for information that validates your identity and payment method. This may include asking for a photocopy of a valid identification card, or a photocopy of your credit card.

Detecting fraudulent transactions helps us keep costs down and prevent malicious actors from using our servers.

Coupons #

Coupons are only valid for the first billing cycle. We have priced our services competitively, and we are unable to maintain the introductory price listed on our site for a number of reasons, including software licensing costs, server maintenance, and the level of support we offer.

International transactions #

We accept payment by major credit cards or bank transfers from countries outside of the United States.

Additionally, the Heaven Hoster web site and Heaven Hoster Customer Portal can display prices in different currencies. Our web site uses your IP address to determine which currency to use. To display prices in a different currency, you can use the Currency list box at the bottom of any page. (If you are logged in to the Customer Portal, select the currency flag at the top of any page to change the active currency).

All transactions are billed in US dollars. The exchange rate listed on the Heaven Hoster site is for your convenience to help you estimate prices in your own currency. All transactions involving foreign credit cards are subject to the credit card company’s fees and exchange rates.

Still have questions about the ordering process? #

You can use Live Chat on our website or call us with any other questions or concerns you may have about the ordering process. We look forward to serving you as a customer!