Terms of service
While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly and are not liable for your actions, the actions of third-party service providers, or the actions of individuals who use your products and services (“End Users”).
Heaven Hoster provides a number of services and products to its customers, which are collectively referred to in these TOS as the “Services”. Regardless of whether you pay for a Service or it is provided as part of a package or for free, any Service you request or allow to be provided by Heaven Hoster is included as part of the “Services” we refer to in these TOS and the Policies. All Services are subject to each of our Policies. Services may also be provided by third parties and their terms of service or use that may contain additional or different terms will also apply to your use of their services. We may change the specifications or details of the Services at any time but we have no obligation to change the Services. Additionally, the third parties we contract with to provide Services may change their offering between the time of purchase and the date the Services are delivered. We will use commercially reasonable efforts to inform you of changes to the Services.
Knowledgebase. Additional information on our Services, including those listed below, can be found in our Knowledgebase, located at https://heavenhoster.com/app/knowledgebase. These TOS govern where they are in conflict with anything posted in the Knowledgebase.
Heaven Hoster offers a number of different products and services, including those listed below. These TOS and our Policies apply to all Services, whether or not listed below. Details are available on the websites indicated and the details at those websites do not modify or supplement these TOS or our Policies.
Shared Web Hosting (Linux): https://www.heavenhoster.com/web-hosting
Reseller Hosting (Linux): https://www.HeavenHoster.com/reseller-hosting
Terms Specific to Domain Name Services.
We resell domain names. When you apply to register a domain name, your request is transmitted to Resellerclub (www.ResellerClub.com). and Hexonet (www.HexoNet.com) By using our Domain Name Services, you agree to be bound by ResellerClub and HexoNet domain name registration policies and procedures, so please read them. These policies and procedures are available at https://www.resellerclub.com/legal-agreements and https://www.hexonet.net/legal/terms_of_service_na . Because of the mechanics of domain name registration, we cannot guarantee that your domain name will be registered. After registration, it is your responsibility to ensure your domain name does not lapse, for whatever reason, and we are not responsible for any lapse or any damages caused by any lapse.
It is your sole responsibility to fully investigate and ensure that the domain name you register does not infringe on the legal rights of others. We do not check to see whether a domain name you register or use infringes on the legal rights of any third party and we suggest you seek advice of legal counsel before registering any domain.
Heaven Hoster will use commercially reasonable efforts to comply with any legal order to cancel, modify, or transfer your domain name. ICANN’s Transfer Policy requires a 60-day transfer lock to apply to your domain name(s) in the event of any “Change of Registrant.” Heaven Hoster currently locks your domain name for any change involving your Whois information. This feature is designed to protect your domain from any unauthorized attempt to transfer your domain. We do not offer an option to opt-out of the 60-day transfer lock. Any “Change of Registrant” as defined by ICANN’s Transfer Policy will subject the domain to a 60 days transfer lock. Please note that the parameters that trigger the 60-day transfer lock are subject to change. The current parameters which trigger the 60-day lock include (A) change of registrant First Name, (B) change of registrant Last Name, (C) change of registrant Organization Name, (D) change of registrant Email. You also agree and understand ICANN’s policies for Domain Verification and any other current or future policies they might enact. More information can be found here: https://resellerclub.com, http://www.icann.org/en/resources/registrars/registrant-rights/educational, and http://www.icann.org/en/resources/registrars/registrant-rights/benefits
Terms That Apply to All Hosting Services.
Our Hosting accounts are allocated bandwidth depending on the package you select. The bandwidth for Services purchased does not roll over and is not creditable across periods. In the event you require more bandwidth than you have purchased, your account may be suspended until the next period, you may purchase additional bandwidth by upgrading your account, your account may be terminated for a violation of the terms of the package you purchased, or we may charge you an additional fee for the overage, in our sole discretion.
We will provide, as part of the Service cost, the number of primary IP addresses included in the plan you select. You may request additional IP addresses for an additional fee. If we need to change one of your assigned IP addresses we will notify you of the change by email. You may use the IP addresses provided only in association with the Services and they may not be transferred.
In using our Hosting Services, you may not place excessive burdens on our CPUs, servers, or other resources, including our customer support services. You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Services, including suspension or termination of your account or a reduction in bandwidth available for your use (also known as bandwidth throttling), in our sole discretion. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.
Terms That Apply To Particular Hosting Services.
Shared Web Hosting accounts are allowed to use a maximum of six hundred thousand (600,000) inodes and thirty-five (35) concurrent HTTP connections to the server. Backups should be downloaded and removed after creation.
For Shared, Reseller, Managed and Core Managed Hosting accounts, backups older than thirty (30) days in a customer account may be removed from the server at our discretion.
For Shared Web Hosting and Reseller Hosting, the terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Shared and Reseller Web Hosting Use may not include: (i) streaming content (other than that which is incidental to your website’s operation), (ii) management of very large photo galleries, (iii) storage of a large amount of uncompressed or full-size digital images, (iv) online file (FTP) serving, (v) distribution of large audio or video content such as MP3 files, and (vi) online backups (i.e. backup of desktop/laptop computer, files, or anything not directly related to the website). You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel or other backups stored in different servers
(ii) Softaculous backups stored in different servers
(iii) Softaculous backup temp files, (iv) Common CMS backups stored in different server
(v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data.
For our cPanel Shared Web Hosting and cPanel Reseller Hosting Services, our complimentary JetBackup will provide complimentary backups of your data. These backups will be done using our commercially reasonable efforts and may not include all files, including some email files, due to technical constraints. JetBackup backups are limited to an aggregate 50GB quota. If you exceed 50GB of disk usage in your account, your account will no longer be backed up. Please download any cPanel backups and store them locally.
Reseller Hosting accounts are allowed to use a maximum of six hundred thousand (600,000) inodes per account and thirty-five (35) concurrent HTTP connections to the server. Backups should be downloaded and stored remotely.
Email Hosting enables a user to use specific Services, including cPanel services, to create or delete email accounts, manage passwords, set mailbox space quotas, or configure other server-specific settings. Email Hosting services are subject to certain storage limitations and we auto-delete email in your trash or deleted folder after such email becomes more than thirty (30) days old in order to help you manage storage limits. We may also delete mail in your spam or bulk mail folder after such an email becomes more than thirty (30) days old in order to help manage storage limits. Notwithstanding any automatic complimentary backup services, you should backup and save your emails locally to ensure they will be available when needed. If an email is deleted, we will use commercially reasonable efforts to retrieve such emails but cannot guarantee the recovery of any emails. Email accounts may be subject to storage quotas specified in a particular package.
Our Email Hosting Services do not ensure that your inbound and outbound emails will be delivered; settings beyond our control may impact email deliverability, including emails being sent to a spam folder or emails not being delivered at all. IP address blacklisting beyond our control may also affect email delivery.
Whether you are a reseller or use Reseller Hosting Services, you agree to abide and be bound, by the terms of these TOS and our Policies, including all provisions related to indemnification and termination for a violation of these TOS and our Policies. All additional or different terms, representations, warranties or covenants than those included in these TOS or our other Policies, including those made about the capabilities of any Services by any third party, are specifically disclaimed. Further, such proposed additional or different terms shall be deemed a violation of the Terms of Service and could result in the cancellation of your account.
You will not have physical access to any of the servers on which your data is stored. These servers will often be shared with third parties. Use by any third party may affect your use and administration of the server. You shall not take any actions to limit the use of or alter the server or Service functionality or the functionality of any related equipment.
6. Control Panels
cPanel. cPanel is provided through a third party. When you subscribe for use of cPanel with any of the Services, you agree to be bound by cPanel’s End User License Agreement, available at: http://cpanel.com/legal-store.html. Please be sure to review cPanel’s End User License Agreement before the use of cPanel-related Services.
Plesk. Plesk is provided through a third party. When you subscribe for use of Plesk with any of the Services, you agree to be bound by Plesk End User License Agreement, available at https://www.plesk.com/eula/. Please be sure to review Plesk’s End User License Agreement before the use of Plesk-related Services.
7. Enrollment; Account Information
Enrollment. You warrant that before you use any of the Services or sign up for an account that you are at least 18 years of age and have the authority to bind yourself or the entity you represent to this TOS. You may be subject to a credit check and screening for potential fraud and accurate information must be supplied for purposes of this screening. Further, before using the Services, you represent and warrant to Heaven Hoster that: (i) you have the experience and knowledge necessary to use the Services; (ii) you understand and appreciate the risks inherent to you, your business, and your person, which come from using the Services in particular and doing business on the Internet in general; and (iii) you will provide us with material that may be implemented by us to provide the Services.
Account Information. You are required to provide us with accurate information when setting up your account. You must also keep this information, including your email address, up to date during the course of our relationship. On occasion, we may need to communicate with you by email about the Services. We have no responsibility, or liability, for interruptions in the Services, or damages of any sort, based on email communications that are misdirected or blocked by a third party application as a result of your failure to maintain updated account and contact information or for circumstances beyond our control.
You are responsible for all actions that are performed with, by, or under your account credentials whether done by you or by others. All account access, password, and other security measures are your responsibility. Heaven Hoster is not liable for any damages, direct or indirect, that result from unauthorized account access or use.
In connection with support services, you will be responsible for all authorized actions taken by our support personnel using your login. Before you request support, you should backup your data.
You agree to give Heaven Hoster permission to access your accounts for the purpose of troubleshooting technical issues with the account or server and to confirm compliance with all of our policies. We also conduct automated scans of data for security purposes and reserve the right to change permissions, modify files, or quarantine files that are deemed to be malicious in nature.
8. Term of Agreement; Billing & Payment.
Term. We are not bound to perform Services until we receive payment from you when you checkout through our web platform (the “Effective Date”). We will begin delivery of the Services on the Effective Date and continue until the date set out on the page describing the Services located at www.heavenhoster.com/app (“Initial Term”). If the page describing the Services does not contain an Initial Term, the Initial Term shall be one month.
AUTOMATIC RENEWAL. The Initial Term will AUTOMATICALLY RENEW for successive periods of equal duration (each a “Renewal Term”). If you wish to discontinue the Services, you need to notify us before automatic renewal for a Renewal Term. You can notify us by:
Submitting a cancellation at least one (1) day before the beginning of a Renewal Term through our online cancellation form found at heavenhoster.com/app ; or
Contacting us at least fifteen (15) days before the beginning of a Renewal Term by sending an email to billing(at)heavenhoster.com (replace “(at)” with “@”) or contacting us through our customer portal at https://heavenhoster.com/app.
Termination. Regardless of the method of termination by you, valid proof of account ownership and authorization to cancel are required to terminate an account.
Termination for Convenience.
Either party may terminate the Services for convenience upon fifteen (15) days prior by providing written notice to the other. We only accept cancellations through our online cancellation form found at heavenhoster.com/app. If you terminate for convenience, you will be responsible for all charges for the duration of the then active Initial or Renewal Term. For details on our 14-Days money-back guarantee only for web hosting included, Educational Hosting, Fast Web Hosting, eCommerce Hosting, and WordPress Hosting, please see our Refund & Billing Policy, located at
14-Day Money-Back Guaranteed
Before canceling, please contact us and request an escalation of your issue if your cancellation is due to unsatisfactory services or an unsatisfactory answer to a previous issue. If your agreement with us is for a set term, please contact us prior to canceling to determine what your charges will be in connection with the termination. All cancellation requests need to be submitted through our online cancellation form found at heavenhoster.com/app.
Heaven Hoster Termination. We reserve the right to immediately suspend or cancel the Services without notice: (a) for a violation of these TOS, including any of our Policies; (b) for your failure to pay any amounts due, (c) to prevent service interruption by an Internet Service Provider or other network services provider, or (d) to protect the integrity of Heaven Hoster’s network or the security of the Services. You are not entitled to notice or protest should we exercise these rights. Upon termination, your account will be closed, data deleted, and all fees and charges due and payable must be paid to us. Once your account is closed, we have no responsibility to (x) forward email, or other communications or (y) maintain any data backup that predates the termination date. If allowed, you are encouraged to keep the Service active during a transition period should you seek to forward your email or other communications. If we suspend or terminate your use of our Services because you have violated these TOS, including any of our Policies, we will not provide you with a credit.
For Breach. You may terminate the Services upon the occurrence of a material breach by Heaven Hoster, which has not been cured within ten (10) days of our receipt of written notice of the breach. A material breach does not include any of the items listed in Section 19(b). Notice of a material breach must contain sufficient detail for us to identify the breach and attempt to take corrective action.
Post Termination Access. If we are able to provide data from backup in an account that has been terminated, you will be subject to a one-time charge of twenty-five dollars ($25) or more to cover the cost of the access. All data in accounts that are not renewed or are terminated will be removed from our servers and will likely be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled.
Billing, Refund & Payment. Please see our Refund & Billing Policy, located at:
14-Day Money-Back Guaranteed
for additional details on billing, refunds, and payment processes and procedures.
9. 14-Days Money Back Guarantee
We don’t want any customers to leave. However, if you do want to leave, we offer a 14-Days Money Back Guarantee that will allow you to receive a full or partial refund of certain fees. For details on this policy, please see our Refund & Billing Policy, located at https://heavenhoster.com/money-back
10. Use of the Services
Your use of the Services is governed by these TOS, including our Policies. Heaven Hoster provides no guarantee that the Services will be uninterrupted, or continuous, or that you will be able to access Heaven Hoster’s network at a particular time, or that any data transmitted by Heaven Hoster is accurate, error-free, virus-free, secure, or inoffensive.
You may provide us with a written or verbal endorsement of our Services in connection with your use of the Services (“Endorsement”). The Endorsement will be the actual first-hand account of your experience using our Services and we may, at our discretion, use the Endorsement to promote our Services in-person, in print, online, and all other media. We may also edit the Endorsement for brevity or other reasons, so long as it is consistent with your original Endorsement. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us using the contact information in Section 19 and we will cease using the Endorsement soon after processing your request.
12. Data Backups
You acknowledge that it is solely your responsibility to regularly back-up and maintain copies of your data outside of Heaven Hoster’s network. Heaven Hoster is not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, (iv) any software or other technology failures, or (v) account termination, cancellation, or suspension.
13. Licenses; Intellectual Property; Data Ownership
Services performed or provided by Heaven Hoster are not a “work made for hire” and we hereby grant you a license to use the Services and technology under the terms of these TOS, including our Policies. The license is non-exclusive, non-transferable, non-sublicensable worldwide, and royalty-free and terminates when you or Heaven Hoster terminates the Services.
All right, title and interest in Heaven Hoster’s technology shall remain with Heaven Hoster, or Heaven Hoster’s licensors. You are not permitted to circumvent any devices designed to protect Heaven Hoster, or its licensors, ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.
Privacy & Policy
14. Heaven Hoster’s Warranty
Heaven Hoster warrants that it will perform the Services in accordance with prevailing industry standards. To make a warranty claim, you must notify Heaven Hoster in writing, specifying the breach in reasonable detail, within thirty (30) days of the alleged breach. Your sole and exclusive remedy and Heaven Hoster’s sole and exclusive obligation, in the case of a breach of warranty is, at Heaven Hoster’s option, to (i) re-perform the Services, or (ii) issue you a credit based on the amount of time the Services were not in conformity with this warranty, subtracted (“pro-rated”) by the amount of time they were in conformance. SERVICES PROVIDED BY THIRD PARTIES ARE EXPRESSLY EXCLUDED FROM THIS WARRANTY.
15. Your Representations and Warranties
You agree to reasonably cooperate with us to facilitate your use of the Services. This cooperation includes, but is not limited to, providing us with correct contact and billing information and ensuring that you, your employees, and/or agents have sufficient technical expertise to understand how to implement the Services.
It is your responsibility to ensure that you can connect with us to use the Services. You represent and warrant that you, or the entity you represent, have the sophistication and technical skill to utilize the Services.
You warrant and represent that you have full authority and power to agree to the terms of these Policies on behalf of the company you represent if any.
You warrant and represent that you and/or your company have not been identified or listed as Specially Designated Nationals or Blocked Person by the U.S. Department of Treasury, Office of Foreign Assets Control.
EXCEPT FOR THE WARRANTY IN SECTION 14, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE (EVEN IF THAT PURPOSE IS KNOWN TO Heaven Hoster), OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. No oral or written information or advice is given by Heaven Hoster, its employees, agents, owners, directors, officers, or affiliates pursuant to these TOS, or otherwise, shall create a representation or warranty or in any way increase the scope of any representations and warranties set forth in this TOS. Heaven Hoster does not represent or warrant that the Services are complete or free from defects or errors.
Heaven Hoster is not liable and expressly disclaims any liability, for the content of any data transferred either to or from, you, or stored by you or any of your customers via the Services provided by us. Heaven Hoster is not responsible for any loss of data, for any reason. Heaven Hoster is not liable for unauthorized access to, or any corruption, erasure, theft, destruction, alteration, or inadvertent disclosure of, data, information, or content, transmitted, received, or stored on its network.
Heaven Hoster is not liable and expressly disclaims any liability, for data breaches or data compromise caused by your failure to keep web applications including plugins up to date.
Heaven Hoster SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY US. No warranties, either express or implied, made by these third party entities to Heaven Hoster shall be passed through to you, nor shall you claim to be a third-party beneficiary of those warranties.
SOME STATES DO NOT ALLOW Heaven Hoster TO EXCLUDE CERTAIN WARRANTIES. IF THIS APPLIES TO YOU, YOUR WARRANTY IS LIMITED TO 90 DAYS FROM THE EFFECTIVE DATE.
17. Limitation of Liability
It is your obligation to ensure the accuracy, integrity, title or ownership, and security of anything you receive from the Internet. You agree that Heaven Hoster has no liability, of any sort, for content you or your customers access from the Internet.
In no event shall Heaven Hoster be liable to you in connection with these TOS or the Services, regardless of the form of action or theory of recovery, for any: (a) data loss, (b) direct, indirect, special, exemplary, consequential, incidental, or punitive damages, even if that party has been advised of the possibility of such damages; or (c) lost profits, lost revenues, lost business expectancy, business interruption losses, or benefit of the bargain damages. For the purposes of this paragraph only, the term “Heaven Hoster” shall be interpreted to include Heaven Hoster’s employees, agents, owners, directors, officers, and affiliates.
Notwithstanding anything to the contrary contained in this policy, Heaven Hoster shall not be liable for any indirect or consequential damages, including damages for lost profits, loss of opportunity, loss of sales, or loss of search engine rank, suffered by you, your users, your clients, and your visitors, during periods of scheduled maintenance, service suspensions, and violation of these Policies.
IN NO EVENT WILL Heaven Hoster’S LIABILITY HEREUNDER EXCEED THE AGGREGATE FEES ACTUALLY RECEIVED BY Heaven Hoster FROM YOU FOR THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
Heaven Hoster will not be held responsible for any: (i) force majeure events described in Section 20(b), below, (ii) problems or service outages caused due to reboots during standard maintenance periods, or (iii) Scheduled Downtime. This does not apply to disruptions to your use of the network because of a violation of these TOS, including our Policies.
You agree to indemnify, defend, and hold harmless Heaven Hoster and its personnel, parent, subsidiaries and affiliated companies, third party service providers, and each of their respective officers, directors, employees, shareholders, and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to (i) your use of the Services, including any data migration-related efforts you request from Heaven Hoster personnel or authorize Heaven Hoster personnel to conduct; (ii) any violation by you of these TOS or any of Heaven Hoster’s Policies, including those violations that result in a disruption of the network; (iii) any breach of any of your representations, warranties, or covenants contained in these TOS, including the Policies; or (iv) any acts or omissions by you. The terms of this section shall survive any termination of these TOS or the Services. For the purpose of this paragraph only, the terms used to designate “you” include you, your customers, visitors to your website, and users of your products or services, the use of which is facilitated by us.
Heaven Hoster shall indemnify and hold you harmless from, and at its own expense agrees to defend, or at its option to settle, any claim, suit, or proceeding brought or threatened against you so far as it is based on a claim that Services provided by Heaven Hoster hereunder infringes any U.S. patent, copyright, or trademark. This indemnification provision is expressly limited to Services that are fully owned by Heaven Hoster. It does not extend to products or services provided by third parties. If contained and permitted in its agreements with third-party suppliers, Heaven Hoster shall flow down applicable intellectual property indemnification provisions to you. This paragraph will be conditioned on your notifying Heaven Hoster promptly in writing of the claim and giving Heaven Hoster full authority, information, and assistance for the defense and settlement thereof. If an infringement claim has occurred, or in Heaven Hoster’s opinion is likely to occur, Heaven Hoster shall have the right, at its option and expense, either to (i) procure for you the right to continue using the Service(s); (ii) replace with the Service(s), regardless of manufacturer, performing the same or similar function as the infringing Service(s), or modify the same so that it becomes non-infringing; or (iii) if neither of the foregoing alternatives is reasonably available, immediately terminate the infringing or affected Services and refund the Fees charged by us for the period in which the Services were unavailable.
Notices will be sent to you at the email address in your account. It is your obligation to ensure that we have the most current email address for you by keeping your account information up to date.
20. Auto Renewals
We save your card details for renewing your services easily, However if you want to cancel the product or services before the renewal please cancel the service from the account or contact us.
Renewals are not refundable and we don't refund any renewals.
Please refer to our website, https://www.HeavenHoster.com/, for contact information for most issues, including technical support and billing. Notices regarding this TOS and other Heaven Hoster Policies should be directed to:
Heaven Hoster Ltd, Office 154, High Street North, Eastham, London United Kingdom